knak

Who we are

Knak is a world-class enterprise email & landing page creation platform with a focus (some would say an unhealthy obsession) on making successful and happy customers by providing them with an incredibly powerful, yet easy to use creation platform.

Our industry leading SaaS solution is built by Marketers, for Marketers. We know that it’s the small things that make the biggest impact and that emails and landing pages are where the rubber hits the road when it comes to Marketing Automation.

Our mission is to change the way Marketers work by making them more efficient, while improving the conversion rate of their campaigns and helping them stay on brand.

Oh, and we have a bit of fun while doing it!

The Role

We are looking for a Principal Product Designer who advocates for the user despite business or technical constraints. You value data-driven design and back up all your choices with thoughtful insights from the user. You will own the overall look, feel, and usability of Knak.

You are also a natural leader looking to build out the design practice at Knak by ramping up a Design team and the User Research practice

You will be collaborating with development and leadership to come up with new features or enhancements to existing ones. You will help guide the team to make the right decisions for the user and company.

Please include a link to your portfolio in your application.

Skills and Requirements

1. Experience working on a SaaS product or other software products
2. 7+ years as a product designer, user experience designer, design lead, or similar role
3. Experience with user research and planning
4. Experience creating lo and hi fidelity mockups and wireframes
5. Experience creating interactive prototypes (Figma, Adobe XD, Sketch, InVision, etc.)
6. Interface Design with an understanding of usability heuristics
7. Able to run experiments and gather data
8. Experience leading other designers and User Researchers

Responsibilities

• Create wireframes, mockups, prototypes, low and high fidelity as needed to support product planning and development
• Conduct research interviews with customers and contribute to broader product planning
• Run usability testing sessions and iterate designs based on feedback
• Present designs to team at all stages, then gather and incorporate feedback
• Work on tight timelines to ensure the dev team have the requirements they need to continue to develop features
• Constantly be looking for ways to improve the user experience. Facilitate these design and usability improvements and turn them into live features/design in the application.
• Ensure consistency of design and user experience everywhere in the application
• Work cross-functionally, representing the design team, facilitating design discussions, and offering feedback into the planning and execution of product initiatives
• Inspires and mentors colleagues, sharing processes, skills, and experience to level up the team.
• Bonus: Own in-app analytics around heatmaps, session recordings and data.

Goals

• Build out our design system and incorporate Knak branding into the app
• Maximize positive customer experience
• Ensure consistent and enterprise-grade, beautiful design
• Build out the Design Practice and team at Knak
• Ramp up UX research capabilities at Knak

What We Offer

 

At Knak we have 4 foundational pillars. Culture, customers, product & growth. Culture is our number one pillar because we know that is at the core of building a strong company that can build amazing products and delight our customers. We do this with a laser focus on hiring the right people who are smart, positive and who want more than the typical 9-5 offers.

 

We are not for everyone, but we offer an extremely rewarding work environment for the right people. At Knak we’re committed to building a diverse and equitable workplace, and hire the best candidate for the job regardless of who or where they are in Canada.

 

We show our investment in our people through our competitive salaries, equity in the company, great benefits, paid vacation, Life leave days (because life happens), team lunches and off-sites, and most importantly our commitment to YOUR career growth.

 

If this sounds like something that you’re looking for, then we’d love to hear from you!